Until the same rights exists for everyone (including the right to say "this isn't for me" or "I don't want to") without feeling shamed, "breast Is best" isn't truth. It should not be the "company line "or the public health mandate.
All tagged breastfeeding
This Is The Most Effective Way to Deal With Challenging Clients
Challenging clients don't trust you.
It may not be not be personal. Your clients may not trust the system that you represent. (Because you do represent a system or institution, whether you like it or not.) It may be the "healthcare system", for example, that they distrust or any another large, powerful institution. Whatever it is, people act out in challenging ways because they don't feel safe in the "care" that their institution offers.