Offer someone who's struggling or in crisis something that is about them: your attention.
All in Best Practices
You Are Here Now: Service & Purpose
We are constantly bombarded with information, new research, best practices & evidence-based interventions. It’s easy to forget that behind all of the science is people.
How To Do Your Good Work, Better
Imagine you’re in the middle of a conversation. It’s going well. The person in front of you is opening up and it feels like they are starting to trust you. You say “tell me more” or “say more”. Suddenly, it feels like the air has been sucked out of the room.
What happened?
This Is The Most Effective Way to Deal With Challenging Clients
Challenging clients don't trust you.
It may not be not be personal. Your clients may not trust the system that you represent. (Because you do represent a system or institution, whether you like it or not.) It may be the "healthcare system", for example, that they distrust or any another large, powerful institution. Whatever it is, people act out in challenging ways because they don't feel safe in the "care" that their institution offers.