How To Do Your Good Work, Better

April 9, 2019 Elizabeth M. Johnson, MA

Imagine you’re in the middle of a conversation. It’s going well. The person in front of you is opening up and it feels like they are starting to trust you. You say “tell me more” or “say more”. Suddenly, it feels like the air has been sucked out of the room.

What happened?

This Is The Most Effective Way to Deal With Challenging Clients

March 13, 2019 Elizabeth M. Johnson, MA

Challenging clients don't trust you.

It may not be not be personal. Your clients may not trust the system that you represent. (Because you do represent a system or institution, whether you like it or not.) It may be the "healthcare system", for example, that they distrust or any another large, powerful institution. Whatever it is, people act out in challenging ways because they don't feel safe in the "care" that their institution offers.

The Best Question You Can Ask

January 15, 2019 Elizabeth M. Johnson, MA

Do you ask “what happened to you?” instead of “what’s wrong with you?” Both questions, unfortunately, still have more in common than they do different.

The 1 Thing You Can Do To Get People To Change

May 30, 2018 Elizabeth M. Johnson, MA

What's the one thing you can do to get people to change? I'm talking about anyone, of any background, who actually wants to change. (Their desire to change is the starting point, of course.) But after that, what can you do?