Posts tagged patient satisfaction
How To Do Your Good Work, Better

Imagine you’re in the middle of a conversation. It’s going well. The person in front of you is opening up and it feels like they are starting to trust you. You say “tell me more” or “say more”. Suddenly, it feels like the air has been sucked out of the room.

What happened?

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This Is The Most Effective Way to Deal With Challenging Clients

Challenging clients don't trust you.

It may not be not be personal. Your clients may not trust the system that you represent. (Because you do represent a system or institution, whether you like it or not.) It may be the "healthcare system", for example, that they distrust or any another large, powerful institution. Whatever it is, people act out in challenging ways because they don't feel safe in the "care" that their institution offers.

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How to Start: Think "Connection" Over "Best"

Sometimes it's hard to know where to start, especially if the person you're dealing with has a lot of complicated needs. The first, best choice is always stepping forward into connection. Because, if we can't build a relationship, how we can ever really help?

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Asking the Right Questions Part I: Space

When you truly want to connect with patients, you must consider the space in which you want the connection to happen. This is especially important to connect with a population that has a harder time with trust, like abuse survivors. 

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