One trick is to having something sink in is to repeat it.
All tagged client satisfaction
Asking the Right Questions Part II: Content
Telemarketers will always lose when it comes to engaging and staying with you. Do you know why?
Asking the Right Questions Part I: Space
When you truly want to connect with patients, you must consider the space in which you want the connection to happen. This is especially important to connect with a population that has a harder time with trust, like abuse survivors.
Everyone is a trauma survivor
Everyone is a trauma survivor, whether or not they have a diagnosis. Everyone is a trauma survivor, even if they never mention the incident. When you assume past trauma about the person in front of you, you are in a better position to meet that person where she is at, instead of where you think she should be.