Repeat After Me: Repetition is your friend. Repetition is your friend.

November 14, 2018 Elizabeth M. Johnson, MA

One trick is to having something sink in is to repeat it.

Asking the Right Questions Part II: Content

May 25, 2016 Elizabeth M. Johnson, MA

Telemarketers will always lose when it comes to engaging and staying with you. Do you know why?

Asking the Right Questions Part I: Space

May 3, 2016 Elizabeth M. Johnson, MA

When you truly want to connect with patients, you must consider the space in which you want the connection to happen. This is especially important to connect with a population that has a harder time with trust, like abuse survivors.

Everyone is a trauma survivor

April 19, 2016 Elizabeth M. Johnson, MA

Everyone is a trauma survivor, whether or not they have a diagnosis. Everyone is a trauma survivor, even if they never mention the incident. When you assume past trauma about the person in front of you, you are in a better position to meet that person where she is at, instead of where you think she should be.